What are your hours?
We are open Monday through Friday, 8:00 am to 5:00 pm (cst), Saturday from 8:00 am to 2:30 pm and Sunday from 9:00 am to 11:30 am.
How can I contact you?
You can also email us anytime at comments@russellflorist.net or call us at 314-351-0296. You can also contact us via our online customer service, just click here. For questions regarding an order, please have your Netticket number available.
Can you deliver my order today? Orders for delivery in our local St. Louis delivery area and nationwide are eligible for same day delivery if received by 1:00 pm (cst). Orders for delivery in our area after 1:00 pm (cst) will be delivered the following business day. Deadlines for same day delivery eligibility will likely vary during busy floral holiday periods.
How do I pay for my order? We accept all major credit cards, including Visa, MasterCard, American Express and Discover. Are there any delivery charges or tax? All orders are subject to sales tax of 8.241%. Orders for delivery in our local area will be charged $9 to $12 for delivery, based on the recipient's delivery location. Orders outside our local area will be charged $15 for delivery and wire service relay.
What about substitutions?
Not all flowers are available year-round. Some flowers are seasonal or only available regionally. Where they are not available, the closest substitute will be used. Some plants are only available during certain seasons or in certain regions. In such case, we will substitute the closest type of plant at an equal or higher value. Some containers during holidays may not be readily available, and in such case a similar container will be used. If you do not want any part of your order substituted as needed, please mention this when ordering.
What about orders going outside of the U.S.? To place an order for delivery outside of the US, please call us at least 24 hours before your requested delivery date. There are special conditions and pricing that applies to international orders.
How do I cancel my order? To cancel your order, please call us as soon as possible at 314-351-0296. Have your Netticket number available for us to facilitate your request quickly.
Is the arrangement in the photo exactly what will be delivered? Each bloom is unique, therefore no two arrangements will be exactly identical. The style, types of flowers, arrangement of the flowers and container will be the same or similar (see "What about substitutions?" above). The photos are provided as a guide for you and the designer of your arrangement.
What are your hours?